Last Updated: May 2026

Thank you for shopping with Quebac.
We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days after confirmation
  • Orders placed on Sundays or public holidays will be processed on the next working day
  • During high-demand periods, processing time may be slightly delayed

2. Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Other Locations: 5–10 business days

Delivery times may vary depending on your location and courier availability.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout
  • Free shipping offers may be available on selected products or order values

4. Order Tracking

Once your order is shipped:

  • You will receive tracking details via SMS, WhatsApp, or email
  • Customers can track their shipment using the provided tracking link

5. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions
  • Public holidays
  • Courier partner issues
  • Incorrect address details
  • Remote delivery locations

Quebac is not responsible for delays caused by third-party logistics services.

6. Incorrect Address

Customers are responsible for entering the correct shipping address and contact details.

If an order is returned due to:

  • Incorrect address
  • Unreachable phone number
  • Failed delivery attempts

additional shipping charges may apply for re-dispatch.

7. Damaged Packages

If you receive a damaged package:

  • Please contact us within 48 hours of delivery
  • Share clear photos/videos of the package and product

We will review the issue and provide a suitable resolution.

8. International Shipping

Currently, Quebac may ship only within India unless otherwise mentioned on the website.

9. Contact Us

For shipping-related support, contact us:

Business Name: Quebac
Customer Support: +91 9258400926
Address: 32, Krishna Puram, Dev Nagar, Khandari, Agra – 282007
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM